Celebrating Customer Service

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Customer Service Week celebrates the importance of customer service and the people who serve and support customers on a daily basis. That’s you!

While Customer Service Week is Oct. 2 to Oct. 6, County employees demonstrate HEART all year long. Read how Public Health served like a superhero, Clerk of the Board of Supervisors alleviated the stress of a customer, and Agriculture, Weights & Measures was the “bee’s knees.” These are just some examples of positive experiences delivered in the past year.

Share the praise this week! Submit feedback about excellent customer service that you’ve received. Submissions might appear here on InSite.

The week is also an opportunity to recommit to customer service. Here are six training opportunities for you to advance your skills:

  • Communicating Effectively with Your Customers: In this class, you’ll look at how to turn every experience into a meaningful one for our customers. Participants will be focusing on communication to improve the customer experience. (2 hours)

  • Serving Diverse Customers: This training will increase your awareness of existing diversity in the workplace and focus on recognizing internal and external customer differences. (1.5 hours)

  • Customer Service Excellence: In this class we will look at the big picture of what customer service means in the County, as well as do some skill building regarding assisting difficult customers and working in teams. (1.5 hours)

  • Creating a Positive Experience for Our Customers: In this training you will learn about the County's customer service culture and what it means to serve with HEART. (20 minutes)

  • Customer Service Skills: Definitions and 17 Examples: Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. Read this Indeed article to learn more. (20 minutes)

  • Being a Good Listener: We hear a lot about how to speak well in public, but very little about how to learn the equally important art of listening properly to others. Learn more in this short training. (5 minutes)