We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer satisfaction survey regarding Information Technology Analyst Brian Frauenthal:
“Brian went above and beyond in assisting me with getting my staff online with a major IT issue. He was professional, helpful, provided excellent guidance and certainly went above and beyond with this job.”
From a customer satisfaction survey regarding Community Health Program Specialist Marti Brentnall:
“Marti Brentnall is a great speaker. She is engaging and very knowledgeable.”
From a customer satisfaction survey regarding Housing Specialist Deborah Brice:
“I never thought that I would be treated with such kindness and respect. My blessings to Deborah Brice.”
From a customer satisfaction survey regarding Anthony Richardson, volunteer and public services coordinator with Parks and Recreation:
“My experience with parks coordinator Anthony Richardson was absolutely wonderful. He was professional at all times, thoroughly informative and had an amazing attitude during every phone conversation. It’s rare to come across someone with such great character. I had to show some sort of gratitude.”
From a customer satisfaction survey regarding Jason Espinoza, a social worker with the Office of Homeless Solutions:
“Jason Espinoza has been very helpful & kind to me. I appreciate all the help he has provided me in a short time period. I look forward to working with him & all the resources he has offered me. Thank you.”
From a customer satisfaction survey regarding Office Assistant Kathryn Orcino:
“Kathryn Orcino, Office Assistant at Self-Sufficiency Services, Office of Military & Veterans Affairs has been very helpful to my wife as she is helping me with VA applications.”
From a customer satisfaction survey regarding Housing Specialist Ahfmed Sanders:
“My meeting today with Ahfmed Sanders was very helpful. He helped me understand my situation better. He is very knowledgeable and resourceful. Thank you, Mr. Sanders.”
From a Community Emergency Response Team (CERT) program graduate:
“Thankful for all of my training I’ve had with y’all. I wasn’t expecting to use it so soon. We’re in Portland on a trip and found a man seizing on the sidewalk this a.m. Two employees from a nearby business ran to help and together all of the steps flowed almost exactly like I learned to do until the paramedics were able to arrive. Thank you for teaching us well!”
From a customer satisfaction survey regarding Human Services Specialist Clinton Kvistad
“Clinton Kvistad is extremely helpful and always pleasant to work with.”
From a customer at Veterans Village of San Diego’s Stand Down event regarding Child Support Services:
“I am so glad I came to this event and that Child Support Services is willing to help me. Because I am homeless and don’t work, I wouldn’t have been able to pay.”
From a customer satisfaction survey regarding HHSA Program Coordinator Sebastian Falcon:
"I am the SharePoint administrator for my department and received a request to provide access/modify permissions in a way I do not regularly do. Sebastian answered my questions on Teams, and also agreed to join the scheduled Teams call to address this issue. He answered all the questions I posed, in addition to others on the call. I would not have been able to complete this request without his help."
From an email regarding Supervising Medical Examiner Chuck Thomson:
“I am writing to express my sincere gratitude and commendation to Medical Examiner Investigator Chuck Thomson for his outstanding presentation at our Administration of Justice classes at Palomar College… The feedback from the students has been overwhelmingly positive. Many of them were particularly inspired by Investigator Thomson’s dedication, expertise and passion for his work”
From a letter regarding Chief Medical Examiner Dr. Steven Campman:
“There are no words that could even start to say how grateful I am to you for helping me get the help I’ve needed. You truly have shown me that there are still people who care and are willing to help others in need… Thank you again for your help, for caring and your compassion, not only that, but thank you for giving me hope again.”
From a customer satisfaction survey regarding Timothy Robinson, Housing Specialist with Housing and Community Development:
“Timothy Robinson was exceptionally diligent and responsive. A true asset for Housing. Thank You.”
From a customer satisfaction survey regarding Self-Sufficiency Services:
“The office in Chula Vista are so attentive & with a smile regardless of all the repeated questions all day long. I appreciate everyone of you for doing the best you can.”
From a customer satisfaction survey regarding Public Health Nurse Naomi Silva:
“Naomi Silva is a Public Health Nurse in the Immunization Unit of EISB. She is very helpful in our activities and always willing to help. She has also brought several important issues related to our attention.”
From a customer satisfaction survey regarding Leo Moreno Gonzalez with General Services:
"I would like to give a shout-out to Fuel Management Specialist Leo Moreno Gonzalez. My husband and I were vacationing in the area and decided to take a scenic drive in a borrowed MINI Cooper to The Lookout on Mt. Palomar. When we returned to the car, it wouldn't start and no one was around for miles - or, so we thought. We noticed some activity at the neighboring County property and my husband called out to see if anyone would answer. To our relief and food fortune, Leo answered the call. He first tried to jump-start the car with a small charger unit and, when that didn't work, he took the time to locate jumper cables at a nearby firehouse and quickly return to rescue us. He was SO helpful and friendly. We simply can't say thank you enough for his assistance. He's the best!!"
From a customer satisfaction survey regarding an employee in the Office of Homeless Solutions:
“Saved my life. So indebted to her I am almost without words. She's professional, so proficient -- with great kindness. I now have the most beautiful life to look forward to.”
From a customer satisfaction survey regarding Aging and Independence Services Social Worker Aracely Maldonado:
“My social worker Aracely Maldonado is really deserving a best rating for her professionalism and true dedication for her job.”
From a customer satisfaction survey regarding staff at the Edgemoor Skill Nursing Facility:
“With a heavy heart we would like to thank you guys for loving and caring for our loved one. You became her second family and loved her as if she was one of your own family. You guys were the first people she woke up to and the last people she saw at night. I know, we all know, she loved you guys as much as she loved us. You were her family. Thank you for taking great care of Mi Mamita.”
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