Call for Sessions Open for the Live Well Advance & School Summit

The Live Well Advance and School Summit is an exciting opportunity to share knowledge, best practices, collective impact successes, and network with fellow leaders in San Diego County. This year’s theme is Ripples of Change: The Power of Partnerships. The event will be held on Nov. 21 at the San Diego Convention Center.

Please encourage your community partners to submit a proposal sharing their accomplishments and innovations and help others learn more about the Power of Partnerships. Priority will be given to proposals with two or more partnering organizations that display successful collective impact.

Proposals for these limited speaking engagements are being accepted through Friday, June 7. Submit a proposal for a 1-hour session now.

If you have any questions, please email lwsd.hhsa@sdcounty.ca.gov.

Watch a short recap from last year’s conference.

Get to Know CSDFEA Vice President Revannah Restua

The County has 11 great Employee Resource Groups (ERGs). They are each led by a respective board of directors. Get to know our County of San Diego Filipino-American Employees’ Association Vice President Revannah Restua.

Q: How long have you worked for the County and what departments have you worked for?

A: It’s a long story… I’ve worked for the County on-and-off since Oct. 2015, but I volunteered at my local County Library (2014-2015) while in high school. The first job I’ve ever had was as a student worker for the Probation Department (2015-2019) while I was working on obtaining my bachelor’s degree in finance at SDSU. While at Probation, I had the opportunity to work in HR and eventually gain experience working with finance and contracts.

Upon graduating in 2019, I didn’t know if remaining with the County was really what I wanted or if it was something that just felt comfortable for me, so I decided to explore the private sector.

It was all fun and games until it wasn’t. The COVID-19 pandemic revealed to me a lot of things I didn’t like about the private sector — as well as how much I value and am motivated by public service. So, I came back in October 2020 as a temporary office assistant at the Public Health Lab to support HHSA’s T3 (test, trace, treat) efforts.

Soon after, I secured a permanent position as an account clerk with Auditor & Controller’s Property Tax Services (2020-2022). I was promoted to account clerk specialist with HHSA Financial and Support Services Division’s Emergency Operations Center (EOC) accounting team (2022-2023), where I got to see the financials for many of the services and supplies that impacted my day-to-day while I had worked for the T3 team.

In February 2023, I promoted within EOC to my current role as an admin analyst. I currently oversee 18 unique County projects that were submitted to FEMA for reimbursement of costs which supported the County’s COVID-19 response initiatives and programs. In the beginning, my role was primarily focused with preparing and reconciling cost reports and projections, ensuring contract and project compliance with County, State, and Federal policies, and supporting County groups/departments with categorizing their FEMA-eligible COVID-related expenditures. Once those costs were submitted to FEMA, my focus shifted to facilitating the obligation of funds from FEMA by responding to their Requests for Information (RFIs) and collecting, reviewing, and submitting necessary supplemental information for all costs submitted.

Q: What’s your workplace superpower?

A: I believe my workplace superpower is my humility. I’ve burnt out enough times in the past, trying to present myself as someone who can do it all. I now know that I can’t do everything on my own, nor can I be everything to everyone. I strive to be very self-aware about my strengths, weaknesses, and limits, and to be transparent with my team about how I’m doing and what I need help with to ensure that we can accomplish our shared goals.

Because I’m often the youngest in most professional settings, I used to feel insecure to present as anything short of perfect because I felt like I had to fight for people to take me seriously. But once I let go of that fear, and even allowed my personality and emotions to shine through more, I found that I actually became more productive and felt more supported by my team since their perceptions of me were more congruent with my own realities.

Q. Who are your mentors? Who inspires you?

A: Although there are numerous people I could thank for the wisdom they’ve imparted onto me, I would be remiss to not mention the outgoing HHSA Group Finance Director—and new Chief Financial Officer of the County of San Mateo Human Services Agency—Ardee Apostol.

I met Ardee back when I was a student worker for Probation; I had heard about CSDFEA’s Admin Analyst workshops and he was leading the first one I ever attended at the COC.

He was such a charismatic public speaker, knowledgeable about so many different things beyond his job responsibilities, and open about sharing about his professional experiences. I mustered up the courage to chat with him after the workshop and he kindly addressed all my questions in-length, provided me resources I had never heard of, and affirmed to me that I was on the right track to becoming an admin analyst. It was the first time within County walls that I felt like I was not looked at as merely a student—a kid—but as an equal in the workplace, and it was a great confidence boost.

Q: What is the best advice you’ve received from a mentor?

A: I’ve received plenty of great advice from my mentors, but I keep a sticky note on my primary work monitor as my “North Star” in my approach towards work. It is a quote from poet and civil rights activist Audre Lorde: “When I dare to be powerful, to use my strength in the service of my vision, then it becomes less and less important whether I am afraid.”

As I mentioned, I used to let the fear of seeming incompetent hold me back, but I’ve come to understand that I will never know everything, nor should I, and that is my resourcefulness, not my resources, that will help me accomplish my goals.

Q: What are some resources that you find useful and recommend to others?

A: ERGs (obviously) aside, the first resource that can’t be overlooked is the Employee Assistance Program. It’s a great first-stop for people who may not know where to start or feel like they have no one to talk to regarding their mental health, concerns with work, financial advice, legal assistance, etc. I’ve used it multiple times over the years.

With the weather warming up, I think anyone who would like to get more sun and be more active should consider participating in at least one of Parks and Rec’s Experience the Outdoors programs. I didn’t grow up with avid campers, and having to determine which camping equipment to buy or pass on is such a daunting task for me just to experience camping; I tried the First Time Camping Program  and it was so awesome to have the guesswork taken out. It was such an amazing new way to experience a County park that I had never been to before with loved ones!

Another resource, although not County-specific, is the discounted ClassPass membership through Kaiser Permanente. In-person fitness classes are a fun way to find new physical activities to love and hangout with friends, but they’re expensive, so I love having discounted classes (along with the free, unlimited video workouts to do at home)!                         

Q: Who are you outside of work and types of activities do you enjoy?

A: Outside of work and CSDFEA, I love to go out, but ideally, I want to be home by 9 p.m. Outside, I’m very high energy and social and I love attending community events and supporting local-owned businesses, restaurants, and coffee shops. Few things make me happier than hearing someone from behind a counter go, “Hey, Revannah!” then catching up with them and introducing them to whoever I’m with. But if I’m willing to stay up past 9 p.m., I love going out to trivia nights, karaoke and concerts with friends. At home, I recoup all the energy I’ve exhausted by cooking and baking, which I find to be very meditative and rewarding.

group stand in chambers holding proclamation

CSDFEA Members received a proclamation from the Board of Supervisors

Q: What are you passionate about?

A: I am very passionate about advocating for Gen Z/the emerging workforce, destigmatizing mental health, Asian-American experiences, human rights, and helping others recognize their own superpowers.

Q: Tell us about your ERG.

A: CSDFEA is the second-oldest ERG in the County. My mom was actually an active member back in the early ‘80s and we have chatted about how much it has evolved with the times. One of CSDFEA’s values is “bayanihan,” which literally means "being in a community" in Tagalog and refers to the spirit of communal unity and cooperation. From personal experience, I know I would not be where I am today if not for those who paved the way for others to follow and for all the people who supported me when I was lost or afraid. 

At CSDFEA, we strive to be a good member of our bayan or community and support our members by helping them find their way, providing resources to help them accomplish their goals, advocating for them while also amplifying their voices, and connecting them to not only each other, but also the San Diego community at large.

Q: How has being in your ERG improved your experience working at the County?

CSDFEA members at a Philippine Independence Day celebration at the County Operations Center

A: Being a part of CSDFEA (as well as the other incredible ERGs) is one of my most fulfilling experiences while working at the County. If not for ERGs, I don’t think I would have had the opportunity to meet and get to know other County employees, or even know of other County departments outside of my workplace.

Even when I had left for the private sector, I remained in contact with the friends I had made through ERGs and they were the ones who informed me of changes within the County and opportunities I could apply for. Because ERGs primarily operate outside of the workplace, they really feel less like a formal work resource and more like a bunch of friends getting together with the shared goal of helping others, serving their community, and ultimately having fun every step of the way.

Q: What are your 3 favorite places to eat in San Diego? Or what is your most favorite meal?

A: As much as I want to gatekeep some of my favorites to myself, I’ll reward the people who took the time to read up to this point with this knowledge. 😉 You will often find me hanging out with loved ones at Galu Café and Delicatessen in Chula Vista, Friends of Friends in National City, and The Rose Wine Bar in South Park. If you ever see me there, don’t be afraid to say hi!

Q: Who was the top artist from your Spotify Wrapped? Or favorite artist to listen to right now if you don’t have Spotify.

A: My favorite mainstream artist right now is Beyonce. I am so inspired by her unapologetic confidence, her courage to push boundaries—despite the naysayers, what her own fans may be expecting of her, and even her own doubts—and the way she fearlessly uses her platform to address sexism, racism, LGBTQIA+ rights, and mental health. It blows my mind that she has remained a pillar in pop culture over the span of my entire lifetime, whereas my goal is to retire after 27 years. As Beyonce does, I hope to be able to adapt with the times yet still find ways to move the needle, and someday see the lasting impact I’ve had on the world (or at least, my community) by doing what I love, while simultaneously remaining authentic to myself and loving myself through it all.

Also read:

Your View: County Employees Bike to Work

The General Services Department shared this photo last week of staff participating in “Bike to Work Day,” now called “Bike Anywhere Day,” at the County Operations Center.

General Services hosted a booth at the COC and handed out goodies and free T-shirts to more than 80 bikers who stopped by the booth. This is part of an annual event to promote alternative transportation like bikes for commuting.

Share your photos! If you see a coworker getting the job done, a beautiful sunset over your office or a wonderful County program being offered—snap a pic and submit it.

Be sure to include information about the photo and your name. Images may be posted to InSite and shared on social media. 

See more of Your View photos. 

Don’t Miss Fireside Chat on Cultural and Career Identities

Join the Employee Resource Group Council’s Fireside Chat on Friday, May 31 from noon to 1 p.m. on Teams. This is the tenth ERG Fireside Chat in the quarterly panelist series between County leaders and our County community.

These quarterly sessions are moderated conversations with County leadership on the secrets to their career success and are held in partnership with the County’s Human Resources Equity, Diversity and Inclusion team.

This event will feature Treasurer-Tax Collector Financial Division Manager Loreta Ah-You-Fiame and Child and Family Well-Being Program Coordinator Liki Porotesano. The Pacific Islander Society of County Employees will moderate the chat.

Come to the conversation and hear about…

  • Conflicting nature of culture, in its many layers, and career identities.

  • Strategies and influences that have shaped the panelists’ journeys.

  • Lessons from mentors and constants in our panelists’ own mentoring.

Join in the discussion in one of two ways:

  1. Register to get an automated calendar link. (Open in Edge.)

  2. Save the following information to join on May 31.

    a. Join the meeting.
    Meeting ID: 265 326 376 063
    Passcode: TVXqVx

    b. Dial in by phone +1 619-343-2539,,78048454#

Phone conference ID: 780 484 54#

This session will be recorded.

See the flyer below.

Your View: Otay Lakes County Park

Otay Lakes County Park

This photo was submitted by Marino Garcia from the Public Defender Department. Otay Lakes County Park is best known for its gorgeous views of Otay Lake and the surrounding hills. 

The park has a spacious playground, horseshoe pits, hiking trails and more. Otay Lakes has five reservable areas that can accommodate many people for special events or weddings.

Share your photos! If you see a coworker getting the job done, a beautiful sunset over your office or a wonderful County program being offered—snap a pic and submit it.

Be sure to include information about the photo and your name. Images may be posted to InSite and shared on social media. 

See more of Your View photos. 

Othering & Belonging Conference Lessons

A message from the Office of Equity and Racial Justice:

In April, staff from three County departments attended the Othering & Belonging Conference in Oakland, California.

When the Office of Equity and Racial Justice was founded, the County partnered with the Othering & Belonging Institute at UC Berkeley (OBI) to build the office’s foundation.

Fostering belonging, “the feeling of safety in being one’s authentic self,” is central to the County’s equity, diversity, and inclusion efforts.

Presentations and panel discussions covered topics such as disability justice, public infrastructure, and food access. These sessions encouraged conversations about the practical application of belonging in various global contexts.

Mica Miragliotta was one of the OERJ staff who attended. They were impressed by the broad diversity of viewpoints and experience highlighted and how the event was integrated with the Oakland community.

Different from many traditional conferences, creative offerings such as dance, spoken word, and collaborative projects from local artists were integrated throughout the agenda.

According to Bethany Facendini, of the Office of Sustainability and Environmental Justice, these cultural experiences, “allowed me to open my heart and mind to perspectives that I had not previously considered.”

She noted that the conference provided concrete examples and inspiration for how to shift narratives, practices, and relationships towards belonging. This emphasis on connection versus othering is integral to the County’s focus on community engagement.

From the Equity, Diversity & Inclusion Division at the Department of Human Resources, Holly Norton expressed that one message that resonated with her the most was from john a. powell (who spells his name lowercase).

He stated that many times our belonging is dependent on the othering of others. What we are moving towards is a belonging that is no longer dependent on anyone’s othering but where we all can belong. “That is a future I want to be part of and a future I think we are called to be part of as public servants,” Norton shared. 

You can access recordings of selected performances, panels, and presentations on the OBI Conference website. OBI also offers free online classes for those who want to learn more about belonging at OBI University.

Go to Survey Now: County of San Diego IT Customer Satisfaction Survey 2024

"survey" over people working at table

A message from Chief Information Officer David Smith:

It’s that time of year again for you to participate in the annual IT Customer Satisfaction Survey. This is your chance to tell us what works and what does not, and importantly, what matters to you most in the world of IT.

The delivery of IT services is not just about the County’s service provider; it is a team effort, involving my office, the Group IT Managers, Departmental managers and other County technology professionals.  Therefore, when you are entering your scores, all of us involved are keenly interested in how we are doing and what, if anything, we can do better. The answers we receive, both collectively and individually, are invaluable – because they come from you, the ones who use our technology and services every single day in serving the County’s customers.

Here’s the link to the survey (available until 5/31): County of San Diego IT Customer Satisfaction Survey 2024

If you are wondering what we did with what you told us last year, take a look at summary below.

Thank you for participating!


Last year, 2,221 of you completed the IT survey, and you provided lots of great feedback (over 2,300 comments!) on how we can improve. At the same time, we also achieved best in class again with a score of 4.36 and achieved best in class for the public sector. “Best in Class” – means our score ranks within the top 10% of all scores recorded in the 25 years Gartner, Inc. has offered the independent survey.

To see how your own Department or Group scored and some of the data regarding teleworking, click here.

Last year we found these recurring themes in your responses…and this is what we did about it.

  • Computer Services improved again but…

    • You rated this as the most important IT service.

    • This past year, computer services score improved and received a satisfaction score above the previous year’s score. We heard that you like the ability to visit the Tech Bar located the COC and would like that to continue. In addition, several of you want more options for hardware to suit your needs. The monthly fee the County pays enables a replacement every 3 years for laptops & 4 years for desktops, so please take advantage of your new device when it’s time for a refresh. If you have questions about the status of your refresh, please contact your department IT personnel and or send an email to COSDAssetRefresh@sdcounty.ca.gov.

  • Service Desk improved, but….

    • You rated this as the second most important IT service.

    • This past year, the Service Desk score improved. We see opportunities for improvement. For example, we’re striving to offer more ways for you to engage with the Service Desk through phone (888) 298-1222, e-mail sdcounty@service-now.com, Enter your own issue on the Service Portal​​​​​ , Chat with a Service Desk Agent and new a feature called Virtual Agent that will enable self-service tasks to be completed.

    • Annual Incidents

      • 94,530 Incidents Created

      • Average Incident Duration: 86% Less than 1 day, 97% less than 5 days

      • Average Request Duration 69% Less than 1 day, 91% less than 5 days

      • 10,397 Passwords Reset

      • 8,585 Accounts unlocked

      • 39,500+ Supported accounts

      • 57,700+ Supported Devices

      • 797 Supported Applications

    • Annual Surveys

      • Total survey sent: 52,938

      • Surveys received: 3,089

      • Response Rate of 6%

      • 93% Positive

    • Knowledge Articles

      • 2,109 Knowledge Articles

      • Increased 6% total, 42% in self-help articles in the past year

      • Articles updates increased 199% over last year.

      • 413 Comments and Feedbacks in articles, a 230% increase

      • 42,262 - Knowledge Article Views, a 2% increase from previous year

  • IT Teleworking….

    • Satisfaction scores in this category increased the most year-over-year reversing the drop in 2022 following the implementation of two factor authentication. However, we received feedback that you’re being asked to login multiple times. The good news is you don’t need to if you start your remote workday by logging into the client instead of opening a browser. Please refer to this desk aid for the Enterprise Application Access (EAA) User Guide.

    • We have additional resources for you to take advantage of to stay current and learn. Check out our new Technology site which offers news, events, training and other tools to assist employees.

Rewind: Speaking Our Stories IV

Content Warning: This video contains discussion on topics including abortion, domestic violence, rape, gun violence, murder, forced marriage and genital mutilation. We encourage you to care for your safety and well-being while watching this video. Resources are available through our Employee Assistance Program and Behavioral Health Services. 

Watch the Rewind video here.

Did you miss the Speaking Our Stories IV? The May 2 event, which coincides with Mental Health Awareness Month, was a collaboration by the Middle Eastern Employee Resources Group, San Diego County Latino Association, County of San Diego Filipino-American Employees Association and the Emerging Workforce Association

Watch the video above. 

Resources shared during the session: