We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer experience survey regarding Senior Health Information Management Tech Elizabeth Virgen-Santos with Vital Records-HHSA:
"Being an external customer; my question was answered completely and in a more than timely manner. Her helpfulness more than expected -- very timely and completely."
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