We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer satisfaction survey (HEART) regarding Gentiana Janina, Human Services Specialist at the Northeast Family Resource Center:
"Gentiana listened to me when no one would! She cared about helping me! I will forever be grateful to her. Have all reps have the same information."
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