Department of Environmental Health

From Tina Douglas, San Dieguito Union High School District from customer service feedback via email:

"I am compelled to send you an email regarding the level of service that Zana provided to me this afternoon. I needed some assistance in CERS. Being new to the district, let alone, the day to day operations of risk management and not having used CERS before, I reached out to Zana for help. Not only did she offer assistance and explained to me the why when I asked her questions, she stayed on the phone with me for 1 1/2 hours talking me through each section of CERS! Customer service is a dying art, but I have to tell you that I have regained some faith after my conversation with her. She made my week and has lifted a burden from my shoulders and I'm grateful. Too many times we get bogged down by the negative and the things that aren't happening well. I wanted to take the time to share some positive. Thank you again Zana for all of your time and assistance this afternoon. I truly do appreciate it!"