Department Agriculture, Weights and Measures

From an email to the Department of Agriculture, Weights and Measures: 
"Hi! This note is to thank you for your recent investigation into some issues I’d had at the 99c Store in Mira Mesa. You called me prior to entering the business, then let me know when you had completed your inspection. Although I wasn’t home, you kindly left a message on my machine. When I returned your call, you patiently answered all of my questions and concerns. Wow! It’s very impressive—in this day and age—to receive such personalized service from someone working for a government agency. In most cases, one is lucky to even be able to reach a “ live” person. Day after day you go out into the field as a champion/hero for “the little guy” to make sure the citizens of San Diego don’t get taken advantage of by businesses overcharging unsuspecting customers. That task alone must take up much of your day. Yet, you still manage to find the time to personally contact individuals to follow up on complaints—very impressive AND very much appreciated. Again, thank you.   
P.S. Bureau of Weights and Measures, you are a unique and awesome agency. Keep up the good work/fight."