Elizabeth Virgen-Santos (Vital Records Department)

Elizabeth Virgen-Santos (Vital Records Department) “is one of the most professional, courteous and problem-solving people I’ve ever worked with.”

            “A few weeks ago my wife and I lost our baby, John Paul, as a stillborn. It was a very unexpected and traumatic experience for us. We were both upset and confused about what to do with the baby. We knew that we wanted to bury or cremate him and not knowing the process caused a lot of confusion and heartache in a time when we already struggling. Thankfully, Sharp Mary Birch Hospital gave me the contact info for the Vital Records Department and specifically gave me Elizabeth Virgen-Santos’ name as someone that could help me. I left a message with her about my issue and she called me back within one hour and explained the process in a calming, helpful manner. She was so clear and calming when describing what I needed to do. She also worked directly with Sharp Mary Birch to handle the logistics and the necessary paperwork.”

            “I want to commend Elizabeth Virgen-Santos. If there is a reward program or the ability to provide a bonus to Elizabeth for her professionalism please do so. Please let her know that her efforts are truly appreciated and please nominate her for any County employee of the year programs.”