KUDOS to the Staff of the North Central Family Resource Center

Theresa Drager received several letters from her clients for “going the extra mile.”

"Theresa helped me so much!  No other worker has given me so much information and answered every question I had.  She was friendly, courteous and very helpful…”

“I wanted to tell you just how much help Ms. Drager was today.  I have been struggling this past year and my situation is complicated.  Ms. Drager has been able to guide me both personally and for my business.  She certainly knows how all the forms work and what information is required.  She worked very quickly and diligently in getting my caser in order.”

Michael Lehman “is professional, courteous and kind. Michael resolved my share of cost issues.  It was a matter of life and death for me.  I’m a liver transplant recipient and my meds are $5,000 a month.”

Judy Baker “made my day!”

“I have rarely had such a pleasurable experience doing something so emotionally stressing as this.  I was treated with the utmost respect.  I commend this agency for hiring her and wish all companies had such an asset.”

One of their clients wrote that she wanted Miriam Brilliante-Hudson, Linda Perry, Lucy Vincente and Bridget Jenkins to “all receive Kudos.”

“I have had many visits to this office and there is not a one of your staff who has not been friendly, courteous, informed and helpful.”

Mokhala Vongsavath was recognized for the “patient and courteous manner” in which he handled one of her cases.

“As you can appreciate, over and above having to deal with a parent or relative who has suffered a long term care event and, in our mother’s case, is a victim of the dreaded Alzheimer’s disease, it is equally horrendous preparing the endless paperwork needed to resolve the status for approvals.”

“Your total assistance through this entire ordeal has been wonderful, helpful, warm and sensitive, and to that end, we would like your supervisors as well as the Executive Office of Health & Human Services to know of your unique management of our affairs.  Our sincere appreciation to you and the County’s Department of Health & Human Services.”