Maria Quezada (ARCC)

Quezada was commended for “her knowledge, professionalism and kindness” while assisting a customer who is quadriplegic obtain the death certificates for his parents.

“Mrs. Quezada was very sensitive to his needs and was very patient, as he was required to sign the papers with a ‘mark,’ but has no motion in his fingers. Her demeanor was both warm and professional, displaying recognition of the intelligence underlying his debilitating disease. With such a positive, humanizing experience, we both left the office praising County government for its efficiency and assistance to the public."