‘Tech Bar’ Offers In-person Help with IT Issues

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Employees can get in-person help from an IT professional during a pilot at the County Operations Center.

“Tech Bar” is a service offered with County IT outsource partner Peraton. What can you do at the Tech Bar? 

  • Get computer accessories (e.g. mouse and keyboard) and spare parts for a quick fix. 

  • Ask general questions about how do something on Outlook or VPN.

  • Have issues addressed related to software installs, WiFi connections, drive mappings, VPN, or Kronos. 

  • Get a loaner laptop for an on-the-spot swap if your device needs more extensive service.

  • Pick up an item ordered through the catalog.

The pilot will run at the COC three days a week from Nov. 2 through Dec. 2.

The Tech Bar is based on feedback received in the County’s IT Customer Satisfaction Survey. It’s open to all County employees who prefer to meet with an experienced IT technician in a welcoming environment for fast in-person service. 

This service will not replace the regular Service Desk but adds another option for routine technology issues. If it looks like your matter will take more than 30 minutes, they’ll open a ticket for you and direct it to the appropriate Peraton staff. Please do not contact the Service Desk for Tech Bar support.

You can drop in or make an appointment. Those with appointments will be served first.  Check in or make appointment online (available starting Nov. 2) or at kiosk at the Tech Bar. Appointments are 30 minutes, one session per person a day.

If the pilot is successful, the County hopes to expand the service in the coming year. We are hopeful this new support model will improve your satisfaction with IT and increase your productivity

Tech Bar Location and Hours

San Diego County Operations Center (COC)

5560 Overland Avenue, Room 172*

Nov. 2 – Dec. 2, 2021

Tuesdays – Wednesdays – Thursdays

7:00 a.m. – 5:00 p.m.

*On Nov. 17 and 18, the Tech Bar will operate from 5500 Overland Avenue, Room 120.

If you have any questions, please contact David Lindsay at the Technology Office at David.lindsay@sdcounty.ca.gov or find him on Teams.