Committing to Customer Service
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National Customer Service Week is not just about customers. It’s about you! National Customer Service Week is celebrated annually at the beginning of October and it is all about recognizing the County departments and employees that demonstrate HEART, even through the tough times—like the libraries that transformed into COVID testing sites, County Parks bringing nature to you, and one department that provided excellent customer service to a hairy, slobbery, snuggle monster during the pandemic.
National Customer Service Week is also about our continued commitment to using a positive approach to provide positive experiences. Here are four online training opportunities for you to advance your skills:
Creating a Positive Experience for Our Customers: In this training you will learn about the County's customer service culture and what it means to serve with HEART. (20 minutes)
Taking the Heat - A Customer Service Guide: Customer service excellence is at the HEART of what we do, yet some situations call for more. In this micro-training you can learn how the HEAT technique can be applied as a customer service tool. (30 minutes)
Customer Service Skills: Definitions and 17 Examples: Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. Read this Indeed article to learn more. (20 minutes)
Journey to a Positive Customer Experience: This short video training highlights the County’s customer service program. (2 minutes)