EAP Now Offers Video Visits with Therapists

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The County’s Employee Assistance Program is now offering a convenient new way for you and your dependents to have a face-to-face session with a therapist. The new web-based video visit service is easy to use, similar to Skype or Facetime, but meets medical security requirements.

Scheduling a video visit is easy. In most cases, you can make an appointment to see a therapist within four days or less. (Appointments are subject to availability of a therapist.) 

Online counselors assist with issues related to work/life balance such as:

  • Parenting

  • Relationships

  • Managing stress

  • Eldercare issues

How to make your first online EAP visit?

  • Call your EAP toll free number 888-777-6665 and request a video session.

  • The EAP representative will tell you more about therapy options, including video visits using LiveHealth Online on your personal computer, smartphone or tablet.

  • If the video visits are right for you, the EAP representative will give you details about how to schedule a visit as well as a special coupon code.

  • The coupon code is entered on the site and allows all visits to be provided at no cost.

  • You can review a therapist’s background and qualifications and select the time for the appointment.

  • You will receive a confirmation email once you have scheduled a visit.

  • The EAP video visit will last about 45 minutes and the therapist can set up future visits if neeed.

How many video visits do I get?

You get up to eight sessions per problem occurrence—the same number of video sessions as in-person visits.

What are the technology requirements?

All you need is a webcam or smartphone with camera and high-speed internet connection. You can use a computer, laptop, tablet or smartphone.

For free and confidential assistance, call EAP at:  888-777-6665 or visit EAPcosd.