Top Open Enrollment Questions (and Answers)

The best way to get something done is to begin. Don’t wait—start your 2016 benefits elections today. Elections can be made from a County computer through Oct. 29.

Answers to some of the most frequently asked questions about Open Enrollment are below. For complete plan information visit the Open Enrollment webpage. For additional questions, call (888) 550-2203.

FAQs:

When will I receive confirmation of receipt for the supporting documents I submitted through eBenefits?

Due to the volume of documents being processed, receipt of your document(s) may not be immediate, but you do not need to wait for it to be processed to continue with your enrollment. When a Benefits Representative processes your document(s) an email notification will be generated and sent to you. It is recommended you keep a copy of this email notification for your records.

How do I update my beneficiary?

Instructions on how to update your beneficiary can be found in the 2016 Open Enrollment eBenefits Instruction Guide, pages 17-20.

Why is my ex-spouse showing as a beneficiary?

eBenefits shows the history of your beneficiaries. Only those you designate as current will be your beneficiaries.

Why do I need to re-elect my waiver status?

You need to elect your waiver status in eBenefits because your election is not currently in eBenefits. Last year, waiver elections were made by submitting a paper form. This year, in addition to making your waiver status election in eBenefits, you will need to complete a waiver form showing proof of insurance. An instructional guide can help you complete the form.

Why can’t I see the total amount of excess Flex Credits in my Health Reimbursement Account (HRA)?    

Allocation of your excess Flex Credits into The Health Reimbursement Account is an automatic process and an option that cannot be elected. Therefore, due to the automatic enrollment you will not see an option for the HRA while making your Open Enrollment elections. The HRAs will be administered by the same vendor that administers our Flexible Spending Accounts. The HRAs have not yet been set up so please do not call and ask about the status of the account. The accounts will be set up by Jan. 1, 2016.

Which vendor will administer the HRA? Can I call them?

The HRAs will be administered by the same vendor that administers our Flexible Spending Accounts. We are currently setting up the HRAs for an effective date of Jan. 1, 2016. Calls to the vendor can be made beginning Dec. 14. 

Why can’t I increase my grandfathered life insurance amount?

The Grandfathered Life insurance level of coverage can’t be changed because the plan was integrated into MetLife, which is offered to all County employees. You have the option to elect out of the Grandfathered plan and enroll in MetLife Group Life Insurance/AD&D plan up to 3 times your salary, subject to a Medical History Statement.

Who is my Benefit Ambassador?

Open Enrollment questions can be directed to an ambassador from your group.