We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer email regarding Child Support Officer Gisela Licea:
“Don’t lose that human side of yours that shares the good towards us dads who are trying their best to provide for their kids. Positive words go a long way. Gracias.”
From a customer satisfaction survey regarding Juan Juarez, a protective services worker with Child Welfare Services:
“Juan Juarez is always there when we need him he gets back to us quickly. He listens to us a care about what we think is best for our family.”
From a customer satisfaction survey regarding Child Support Officer LaVeannia “Michelle” Johnson:
“Michelle was very nice, courteous and helpful. She sent me what she said she would right away.”
From a customer satisfaction survey regarding Deputy Medical Examiner Greg Pizarro:
“Dr. Pizarro is very sweet, caring, and knowledgeable. I really appreciated him.”
Fire Station 44 crews were dispatched to Pine Valley on Dec. 11 for a call about a man who was unresponsive. Arriving firefighter paramedics began immediate CPR and life saving measures. The patient had to be revived three times as he was driven to the hospital. The former law enforcement officer, who is now in recovery, stopped by the fire station to bring a token of appreciation. Photos of the special moment were posted to Instagram. Here’s what one commenter said:
“Thank You all for Saving my Dad!! You all are true HERO’s that deserve recognition 👊🏼”
From a customer satisfaction survey regarding Road Crew Supervisor Scotty Lewis:
“Scotty Lewis was excellent in answering me back as to when our road was going to be paved. Now I feel like Mater from the movie ‘Cars’ when I drive on it! 😊 Thank you all very much!”
From a customer satisfaction survey regarding Protective Services Worker Tuyen Ly:
“Tuyen Ly was very pleasant, personable and answered my questions. She gave me resources I needed to hear about, such as affordable housing and SNAP benefits.”
From a customer satisfaction survey regarding Board Assistant Sidra Marshall in the Clerk of the Board of Supervisors department:
“Everything was wonderful! Great representation of County culture and HEART.”
From a customer satisfaction survey regarding Pauline Pesayco, an admin analyst with HHSA’s Maternal, Child and Family Health Services:
“Pauline Pesayco has been invaluable to my program. She is knowledgeable, thorough, prepared, organized, and respectful of programmatic needs.”
From an email from the Department of General Services:
“Sarah Sweeney, Natalia Hentschel and CCO Team,
DSG, specifically Real Estate Services and Facilities Operations, want to recognize your team for coming alongside us to assist with the Cedar Kettner garage access change communications project. You leaned in on this quick turnaround request with an in-depth communications plan for a high-profile property. Additionally, you shared your resources and technical expertise that made early communication possible, thoughtful, clear and effective. Kudos!”
From a customer satisfaction survey regarding the Department of Environmental Health and Quality:
“Best run department at the County! Everyone is always so helpful, knowledgeable and goes the extra mile to provide exceptional service!”
From a customer satisfaction survey regarding Library Technician Philip Samaniego:
“I want to leave praise for librarian Phillip from your Casa de Oro library. I am in my 70s and am faced with having to learn to read books on my computer. I have tried to learn how to do that online but it just doesn't take. This week I was at my local library and decided to see if Phillip could help me learn how it all works. He was so kind and patient while he showed me the ins and outs of reading on a Kindle. I am so appreciative!! He does a terrific job!”
From a customer satisfaction survey regarding Supervising Environmental Health Specialist Dignora Environmental Health Specialist Torres and James Wyatt:
“Miss Dignora Torres and Mr. James Wyatt, were very attentive and respectful when explaining how to apply to get the permit and be able to sell food to the public.”
From a customer satisfaction survey regarding HHSA Information Technology Analyst Alex Duarte
“Alex is always very kind and extremely helpful with guiding me through any IT processes and finding solutions--greatly appreciate her support.”
From a customer satisfaction survey regarding HHSA Information Technology Analyst Jay Maniego:
“Jay Maniego was so kind and friendly, and handled my request professionally and quickly. I was expecting it to take a week or two, but it took him less than a day. THANK YOU, JAY!”
From a customer satisfaction survey regarding Recycling Specialist Ellyn Law:
“Ms. Ellyn Law was extremely helpful regarding the Recycling mandate for the unincorporated San Diego County areas. She easily explain the background and provided options that were available. Her superb customer service is rare these days and was very much appreciated.”
From a customer satisfaction survey regarding Muriel Galsim, an environmental health specialist with the Department of Environmental Health and Quality:
“Muriel Galsim always treats me with respect and professionalism, I enjoyed working with her in my projects.”
From a customer satisfaction survey regarding Protective Services Worker Nadia Rizvi:
“I just wanted to share my gratitude for my experience with PSW Nadia Rizvi while calling to file a CWS report. She was incredibly patient, understanding, empathetic, and went above and beyond to reconnect with me after our phone call got disconnected. Thank you and I appreciate all the hard work of your whole team!!
From a customer experience survey regarding Senior Agricultural/Standards Inspector Jaime Garza:
“Jaime Garza is a jewel. He is the best example of a perfect inspector. I have been a beekeeper for more than 35 years, and I have never met an inspector who performed to a higher level than Jaime Garza. He is conscientious, empathic, welcoming and accessible.”
From a Google review regarding the Assessor/Recorder/County Clerk:
“I knew it would be a ‘learning experience’ because I wasn't sure of what I needed to bring, etc. To my surprise, I walked away with the document I thought would arrive in 4 to 6 weeks. Everyone I needed to speak with was listening, informed on their role, and encouraging. I was awe-struck with the experience I had and only hope others have the same. It did take less than 2 hours ... and the lines moved well. Thank you so much to all working there ... from the front door security to each department I needed to go to!!”
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